People. Potential. Possibilities.

Independent Support Coordinator in Toowoomba, the Darling Downs, Western Downs & Regional Queensland.

Navigating disability support funding shouldn’t feel like an endless maze. At Steady Guide, we deliver expert, highly personalised disability support coordination grounded in lived experience, psychological insight, and insider planning knowledge. We strictly cap our caseload so you receive the dedicated 1:1 attention, continuity, and local advocacy you deserve.

Degree in Psychology Behavioural & clinical mental health insight
5+ Years Disability Planning Insider knowledge of government funding rules
40+ Years Lived Experience Deep empathy and real-world carer advocacy
Postgrad Business & Publishing Accessible, practical educational resources
Local Support Coordinator Toowoomba & Darling Downs

Support Built on Trust, Insight, and Regional Connection

Founded by Jenny Mathers, Steady Guide was created to give participants and families across Toowoomba, the Darling Downs, and Western Downs a steady, expert partner who truly understands disability funding systems from the inside out.

We specialise in complex psychosocial recovery, intellectual disability, Autism, and housing transitions. Whether you are adjusting to budget resets, preparing for a Support Needs Assessment, or seeking reliable local service providers in thin regional markets, we are here to ensure your voice is heard and your personal goals remain the priority.

“Steady Guide empowers participants and families across regional Queensland by putting People first, nurturing human Potential through specialized psychosocial guidance, and creating meaningful Possibilities through systemic advocacy and community connection.”

The Steady Guide Difference

Why Choose Jenny as Your Local Support Coordinator?

Capped Caseload Promise

You Are Never Just a Line-Item on a Spreadsheet.

Unlike large corporate agencies where coordinators carry overwhelming workloads, Steady Guide strictly caps active caseloads at 20 participants. This guarantees you direct, ongoing access to Jenny’s undivided expertise and genuine 1:1 support coordination.

Insider Systems Knowledge

Deciphering Disability Scheme Reforms With Confidence.

With over 5 years of hands-on experience in government disability plan coordination, Jenny knows exactly how funding decisions are evaluated, how to gather audit-ready evidence, and how to safeguard your plan during major legislative changes.

Genuine Lived Experience

Built by a Carer, for Carers and Participants.

With over 40 years of lived experience caring for family members with complex needs, Jenny understands the emotional weight, administrative fatigue, and daily realities families face. We advocate for you with deep empathy and professional rigor.

Regional & Remote Coverage

Connecting Western Downs & Thin Markets.

We are passionate about solving service gaps in regional and rural communities. Through a flexible telehealth-hybrid model, we bring consistent, high-quality support coordination directly to participants in Toowoomba, Miles, Chinchilla, Tara, and surrounding areas.

Our Services

Specialised Disability Support Coordination

Psychosocial Recovery & Support Coordination

Empowering individuals living with mental health conditions to rebuild functional capacity, foster resilience, navigate recovery plans, and access meaningful community-based mental health supports.

Neurodiversity & Intellectual Disability Support

Individualised coordination for autistic participants and individuals with intellectual disabilities. We focus on personal strengths, practical skill development, and building sustainable, lifelong independence.

Housing & Complex Care Transitions

Expert guidance through complex life shifts, including independent living arrangements, specialist accommodation funding, hospital discharge planning, and securing safe, long-term living options.

Thought Leadership & Resources

Empowering Our Community Through Knowledge

We believe that knowledge is the ultimate tool for choice and control. Through our regular publication, the Steady Guide Provider Pulse, and our upcoming educational workbooks, we provide local families, OTs, and allied health partners with transparent market insights, provider updates, and clear analysis of sector reforms.

Steady Guide Provider Pulse — Local Intelligence for Toowoomba & Western Downs

Looking for a Local Support Coordinator in Toowoomba or the Western Downs?

Let’s discuss your goals, navigate upcoming disability funding changes together, and open up new possibilities for your future. Contact Jenny today for a confidential, obligation-free chat.

Common Questions

Frequently Asked Questions

Clear, honest answers to help you feel comfortable and confident before reaching out.

How do I book a no-obligation complimentary chat?

You are welcome to book a free, zero-pressure conversation with Jenny at our sensory-friendly Toowoomba home office, by phone, or online via video call:

Can I bring my support worker, friend, or support person?

Yes, absolutely! You are always welcome to bring a family member, friend, support worker, carer, or advocate to any meeting with Jenny.

Do I have to have support coordination funding in my plan?

Support coordination funding is required before we can work with you intensively 1:1. However, if you don’t currently have this funding in your plan, Jenny can still assist with basic support connections and help you navigate options through the free monthly Steady Steps Newsletter.

Do you provide a neuroaffirming environment?

Yes, completely. When you visit our Toowoomba home office, you can choose from flexible seating options, lighting adjustments, and other sensory modifications. If you need to pace or move around during our conversation, you are free to do so. We apply trauma-informed, neuroaffirming principles to every client interaction.