Our Governance & Website Policies
Last Updated: September 2026 • Includes Accessible Easy Read Editions
Welcome to our policy directory. In alignment with our core philosophy of People, Potential, and Possibilities, we believe that absolute clarity, data protection, and governance transparency are critical to establishing true trust.
Every policy below is available in two formats: a Full Standard Edition for detailed legal and compliance specifications, and an Accessible Easy Read Edition featuring simple words, clear card layouts, and picture icons for participants, carers, and family members.
💡 Format Choice & Accessibility Guarantee: You can choose the reading format that best suits your needs. Every Easy Read edition includes simple language, short sentences, cognitive anchor cards, and a plain-English glossary.
1. Website Privacy Policy
Details how we collect, store, and protect your personal details across our website in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Private Chat Privacy Policy & Code of Engagement
Governs confidential digital communications, member privacy, respect rules, complete system segregation, and safety guidelines for Steady Guide Private Chat.
3. Feedback & Complaints Policy
Outlines accessible submission options (including our online Astalty form), procedural fairness, protection from retaliation, resolution timelines, and independent escalation contacts.
4. Conflict of Interest Policy
Our compliant governance framework for identifying and preventing conflicts of interest, upholding strict referral neutrality, and protecting participant choice and control.
5. Choice & Control Rights Sheet (Dignity of Risk & Active Support)
Outlines statutory participant rights under Section 4 and Section 17A of the NDIS Act 2013, supported decision-making matrices, Dignity of Risk guidelines, Active Support principles, and our Three Provider Rule for referral neutrality.
6. Artificial Intelligence (AI) Usage Policy
Outlines our ethical deployment of AI as an administrative research assistant under 100% human control, enforcing zero participant data input and complete system segregation.
7. Public AI Transparency Statement
Formal public disclosure detailing how Google Notebooks (Gemini) provides administrative drafting assistance under strict 3-step human verification (Review, Edit, Approve).
8. NDIS Consent & Disclosure Terms
Outlines our participant consent framework under APP 3, participant rights regarding information privacy, and how we protect client records with secure enterprise databases.
9. Website Terms & Conditions
Outlines general rules for using our website, intellectual property rights (including Creative Commons licensing), acceptable use standards, and general service disclaimers.
10. Support Coordination Scope & Billing Policy
Outlines our transparent Support Coordination billing rules, active capacity-building coordination activities, and strict service scope boundaries in accordance with NDIS rules.
11. Psychosocial Recovery Coaching Scope & Billing Policy
Outlines our transparent Psychosocial Recovery Coaching billing rules under NDIS Registration Group 0106, 15-minute time tracking increments, claimable capacity-building tasks, and strict service scope boundaries.
12. Disability Advocacy & Independent Referral Policy
Outlines our self-advocacy capacity-building coaching framework, non-claimable formal advocacy boundaries under NDIS rules, and independent referral pathways to external advocacy agencies across regional Queensland.