Steady Guide Publications
PROVIDER PULSE: TOOWOOMBA REGION
Monthly FCA Capacity & Market Intelligence Report — Issue 3 (September 2026)
A monthly publication designed to help participants, families, Local Area Coordinators (LACs), Support Coordinators, Plan Managers, and health professionals stay informed about Occupational Therapy Functional Capacity Assessment (FCA) services across Toowoomba and surrounding Darling Downs regions. If you are an occupational therapist, click here to be send us information about your availability to be included in next month’s update.
1. Editorial Policy
The Steady Guide Provider Pulse is a monthly publication designed to help participants, families, LACs, Support Coordinators, Plan Managers, and health professionals stay informed about Occupational Therapy Functional Capacity Assessment (FCA) services across Toowoomba and surrounding regions.
Our aim is to improve access to clear, factual information that supports informed decision-making and participant choice. We focus on enhancing independence in accessing providers, improving transparency and accuracy of provider information in the NDIS marketplace, and ensuring respect for participant choices.
Data Sources: Information included in this report is gathered from direct conversations with providers, provider websites, publicly available registers, provider updates, and community organization submissions.
2. Participant Choice and Control
The Steady Guide Provider Pulse is intended to communicate factual information only. It does not recommend, rank, or endorse providers. Every participant has unique goals, preferences, and circumstances.
Each month, Steady Guide highlights a provider, community initiative, resource, or innovation that may be of interest to readers. Inclusion reflects something new, noteworthy, or informative during the reporting period and should not be interpreted as an endorsement.
Readers are encouraged to contact providers directly to make their own informed decisions. Information is believed to be accurate at the time of publication but may change over time.
3. How to Use This Report
🙋 If You Are a Participant or Carer
- Check which providers assess adults, children, or both.
- Compare wait times and travel coverage options across Toowoomba.
- Contact providers directly to discuss your specific goals and suitability.
🏥 If You Are a Provider
- Keep Steady Guide updated regarding changes to your waitlist and capacity.
- Share upcoming service expansions or new clinic locations.
- Ensure local Support Coordinators have accurate referral information.
4. Occupational Therapy Capacity Directory
Below are verified OT FCA capacity profiles across the Toowoomba region for July 2026:
Day Dot Occupational and Speech Therapy
Address: 269-291 Ruthven St, Toowoomba QLD 4350 | Phone: 0474 912 656 | Email: admin@daydotsp.com
Capacity & Travel
Current FCA Capacity: Waitlist greater than 1 month
Travel Coverage: Toowoomba, Miles, Chinchilla, Roma
⭐ Areas of Expertise: Psychosocial disabilities; paediatrics.
Participant Groups & Management
- ECEI, Children, Adolescents, Adults
Plan Management Required: Plan Managed & Self Managed.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Ongoing Therapy
🚗 Modes: Clinic, Home/Schools/Aged Care Visits, Telehealth
Last Updated: 31 August 2026
Lifespan Occupational Therapy Service
Address: Pratten Street, Warwick, QLD, 4370 | Phone: 0433 166 744 | Email: lorrainesullivan.ot@gmail.com
Capacity & Travel
Current FCA Capacity: Within 1 week, with a maximum timeframe of 3 weeks.
Travel Coverage: Lorraine will travel up to 1 hour and 15 minutes in any direction from Warwick. This extends beyond the Southern Downs region and includes areas such as Boonah and Gatton to the east of Warwick.
⭐ Areas of Expertise: Extensive experience with ASD, ADHD and other psychosocial disabilities. She also has extensive experience providing services via Telehealth.
Participant Groups & Management
- Adolescents and Young Adults
- Adults
- Adults over 60
Plan Management Required: Plan Managed & Self Managed.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Simple Home Modification Assessments
- Equipment and Assistive Technology (AT) Assessments
- Home and Living Assessments
- Priority Pathway Assessments
🚗 Modes: Home Visits in Toowoomba, Telehealth
Last Updated: 31 August 2026
The Place OT and Family Support
Address: 10498 New England Highway, Highfields QLD 4352 | Phone: 0408 902 706 | Email: hello@theplacetherapy.com.au
Capacity & Travel
Current FCA Capacity: Immediate.
Travel Coverage: Toowoomba and Highfields only.
Participant Groups & Management
- ECEI
- Children aged 8-12 years
- Adolescents and Young Adults
- Adults
- Adults over 60
Plan Management Required: Plan Managed & Self Managed.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Ongoing Therapy (waitlist 4-6 months)
🚗 Modes:Clinic, Home Visits, Telehealth
Last Updated: 28 August 2026
Bloom Allied Health and Therapy Company
Address: 2C, 57-59 Brook Street, North Toowoomba | Phone: 0480 432 632 | Email: admin@bloomalliedhealththerapyco.com.au
Capacity & Travel
Current FCA Capacity: Immediate.
Travel Coverage: Toowoomba and the Darling Downs.
⭐ Areas of Expertise: Generalist
Participant Groups & Management
- ECEI
- Children
- Adolescents
- Adults
Plan Management Required: Plan Managed & Self Managed.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Ongoing Therapy (waitlist 4-6 months)
🚗 Modes:Clinic, Home Visits, Telehealth
Last Updated: 31 August 2026
Greater Heights Therapy Services
Address: Level 1 Willows Health & Lifestyle Centre, 55-57 Kitchener Street, South Toowoomba, QLD 4350 | Phone: (07) 4638 8596 | Email: support@greaterheights.com.au
Capacity & Travel
Current FCA Capacity: Waitlist greater than 1 month.
Travel Coverage: Toowoomba and surrounds.
⭐ Areas of Expertise: Parent Coaching, Feeding and Mealtime Management (in conjunction with Dietitian and Speech Pathologist), emotional regulation, toileting, Early Intervention, Autism Diagnostic Assessments (in conjunction with Psychologist), Animal Assisted Therapy
Participant Groups & Management
- ECEI
- Children
- Adolescents
Plan Management Required: Plan Managed & Self Managed. Also accepts private referrals and Medicare Care Plans.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Ongoing Therapy
- Autism Diagnostic Assessments
🚗 Modes:Predominantly clinic, Home/School Visits as necessary, Telehealth
Last Updated: 31 August 2026
Hycare Disability and Community Services
Address: 81 Sanctuary Drive, Cranley QLD 4350 | Phone: 1300 492 273 | Email: admin@hycareservices.com.au
Capacity & Travel
Current FCA Capacity: Immediate.
Travel Coverage: Toowoomba and Surrounds.
⭐ Areas of Expertise: Neurological Occupational Therapy
Participant Groups & Management
- Children
- Adolescents
- Adults
Plan Management Required: Agency, Plan & Self Managed.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Ongoing Therapy
🚗 Modes:Clinic, Home Visits
Last Updated: 1 July 2026
Fly2Health
Address: 56 Duhig Street, Harristown, QLD, 4350 | Phone:1300 163 665 | Email: qldops@fly2health.com.au
Capacity & Travel
Current FCA Capacity: Availability within 1 month
Travel Coverage: Toowoomba and the Darling Downs
⭐ Areas of Expertise: Fly2Health Occupational Therapists specialise in supporting independence, daily living skills, sensory needs, functional capacity, assistive technology and participation in everyday activities for children and adults.
Participant Groups & Management
- ECEI, Children, Adolescents, Adults, Adults over 60
Plan Management Required: Agency, Plan & Self Managed.
Services & Delivery Modes
- Functional Capacity Assessments (FCA)
- Ongoing Therapy
🚗 Modes: Clinic, Home/Schools/Telehealth
Last Updated: 31 August 2026
5. Provider Spotlight
Fly2Health
What is their mission?
We go where no one else will.
What is special about this provider?
At Fly2Health, we’re on a mission to redefine healthcare by ensuring every individual and community, no matter how remote, has equal access to high-quality, allied health services.
6. Toowoomba Region Provider Location Index
Local support directory for everyday independence across Toowoomba:
- Bloom Allied Health and Therapy Co. — 2C 57-59 Brook Street, North Toowoomba QLD 4350
- Greater Heights Therapy Services — Level 1 Willows Health & Lifestyle Centre, 55-57 Kitchener Street, South Toowoomba QLD 4350
- Hycare Disability and Community Services — 81 Sanctuary Drive, Cranley QLD 4350
- Day Dot Occupational and Speech Therapy — 269-291 Ruthven St, Toowoomba QLD 4350
- Lifespan Occupational Therapy Service – Pratten Street, Warwick, QLD, 4370
- The Place OT and Family Support – 10498 New England Highway, Highfields QLD 4352
- Fly2Health – 56 Duhig Street, Harristown, QLD, 4350
7. Questions We’re Hearing (Market Intelligence)
❓ “If I get a phone call from the NDIA out of the blue to transition to the PACE system, what does this mean?”
This means the NDIA have decided to reassess the plan. The new plan will be created within the PACE system. PACE is based on the Salesforce Cloud environment where all plans are kept and all communications regarding participants are kept. Every interaction is recorded with a case number. If you have received communication from your local area coordinator or a planner and you are not prepared, make a phone call to discuss your situation and request time to obtain the evidence you need.
💡 Need Support Managing Your NDIS Budget?
If you need assistance setting up service agreements or ensuring therapy hours are funded correctly, Jenny is available for independent Support Coordination.
Book a Free No Obligation Consultation