📖 Easy Read Directory Hub
Updated on 5 October 2026.
Welcome. On this page, all our official policies, plain-English guides, NDIS dictionaries, and regional updates use simple words, short sentences, and visual picture icons.
📜 Section 1: Policies, Privacy & Governance Rules
Protecting Your Personal Information and Privacy
Learn how we collect, store, and protect your personal information safely under Australian privacy laws.
📖 Read Easy Read Guide: Privacy PolicySafe Chat, Privacy and Respect — Private Chat Policy
How we keep your chat messages, personal notes, and private consultations with Jenny safe, confidential, and respectful.
📖 Read Easy Read Guide: Private Chat PolicyHow We Use Artificial Intelligence Safely — Easy Read AI Policy
Clear rules explaining how AI helps us draft text while keeping your participant information 100% separate and human-reviewed.
📖 Read Easy Read Guide: AI Usage PolicyOur Promise on Artificial Intelligence — Easy Read AI Statement
Open and honest details on how smart computer tools assist our administrative work under our strict 3-step human check.
📖 Read Easy Read Statement: AI TransparencyMaking Sure Your Choices Come First — Easy Read Conflict Guide
How we manage family business connections so your choices always come first without any pressure or bias.
📖 Read Easy Read Guide: Conflict of InterestGiving Feedback and Making a Complaint — Easy Read Guide
Simple steps to share your thoughts, make a complaint, and reach independent advocacy supports whenever you need.
📖 Read Easy Read Guide: Feedback & ComplaintsSupport Coordination Scope & Billing Rules — Easy Read
Clear details on how support coordination works, how hours are claimed from your NDIS plan, and what you can expect.
📖 Read Easy Read Guide: Support Coordination BillingRecovery Coaching Scope & Billing Rules — Easy Read
Plain-English rules on psychosocial recovery coaching services, mental health support guidelines, and billing standards.
📖 Read Easy Read Guide: Recovery Coaching BillingMaking Sure Your Choices Come First — Choice & Control Rights Guide
Plain-English guide on your statutory rights under NDIS rules, including dignity of risk, active support, choosing your providers, and taking full control of your decisions.
📖 Read Easy Read Guide: Choice & Control RightsDisability Advocacy & Independent Referral Policy — Easy Read
Learn how we support your self-advocacy skills, understand non-claimable advocacy rules, and connect to independent advocacy services across regional Queensland.
📖 Read Easy Read Guide: Disability Advocacy Policy🗣️ Section 2: Plain English NDIS Terms & Self-Advocacy
What Does That Mean? Plain English NDIS Dictionary
Easy definitions for hard NDIS words, abbreviations, and bureaucratic terms used in your NDIS paperwork.
📖 Read Easy Read Guide: NDIS DictionaryDemystifying NDIS Jargon Made Simple
Practical guide breaking down complex NDIS bureaucracy into everyday words you can easily understand and use.
📖 Read Easy Read Guide: Demystifying JargonEasy Read Self-Advocacy Resource Kit
Practical meeting checklists, preparation guides, and communication templates to help you speak up for your rights.
📖 Read Easy Read Kit: Self-AdvocacyNDIS Section 100 Checklist: Carer Guide to Internal Reviews
Step-by-step checklist explaining how to ask the NDIS to review and change a decision you disagree with.
📖 Read Easy Read Guide: Section 100 Review Checklist📍 Section 3: Regional Support, Local Advocacy & Capacity Building
Why Place-Based Local Advocacy Matters in Regional QLD
Explaining why local support in Toowoomba, Chinchilla, Miles, and Tara makes a real difference for regional families.
📖 Read Easy Read Guide: Regional AdvocacyNavigating Regional NDIS & Provider Pulse Capacity Update
Monthly regional directory update showing active therapist openings and shared travel blocks across the Western Downs.
📖 Read Easy Read Guide: Provider Capacity UpdateBuilding Capacity in Executive Dysfunction
Person-centred strategies, low-demand systems, and energy accounting tools to support daily executive brain differences.
📖 Read Easy Read Guide: Executive DysfunctionWhy Hybrid Telehealth Models Build Real Participant Capacity
How combining local in-person support with virtual specialist care builds true independence in regional thin markets.
📖 Read Easy Read Guide: Hybrid TelehealthSecuring The Future NDIS Reform: Previewing the Book
Clear preview of Jenny’s upcoming advocacy book explaining NDIS legislative changes for regional Queensland families.
📖 Read Easy Read Guide: Book Preview