NDIS Consent, Disclosure & Conflict of Interest Terms
Effective & Last Updated: 11 September 2026 | Compliant with the NDIS Act 2013, NDIS Code of Conduct, NDIA COI Position Statement, and the Australian Privacy Principles (APPs).
1. Our Family Story & Direct Benefit Disclosure
Steady Guide is a family-owned and operated business based in Toowoomba, Queensland. We operate with complete transparency across our individual business activities:
- Jenny’s NDIS Service: Support Coordination delivering high-quality, independent capacity-building supports to NDIS participants. Jenny does not discuss, link to or recommend her son’s online business in the course of providing support coordination.
- Jenny’s son’s E-Commerce Business: The online store operates completely separately from Jenny’s business but serves the disability community as well. It does not link to or recommend Jenny’s business.
- Jenny’s husband’s Business: Refurbished old laptops are sold to those who are looking for a reasonably priced laptop. This business operates independently of either Jenny’s business or their son’s business. It does not recommend, link to or discuss either of the businesses.
💡 As active members of the Australian disability community, your privacy, dignity, and participant rights are profoundly important to us.
2. NDIS Conflict of Interest Declaration (COI)
Under the National Disability Insurance Scheme Act 2013 and the NDIA Position Statement on Conflicts of Interest, NDIS providers must identify, declare, and manage any real, potential, or perceived conflicts of interest so participant choice and control are never compromised:
⚠️ Declaration of Actual Conflict
Support Coordination services are delivered while Jenny’s son’s business sells commercial products (disability-related goods) to the disability sector. There is a potential risk that coordination services could be perceived to favor our commercial products.
🛡️ Our Ethical Firewall Commitment
We maintain a strict Ethical Firewall between NDIS Support Coordination and the retail operations of the other family businesses. We will never bundle, mandate, or exert undue influence on any participant or carer to purchase goods from businesses owned by family members.
3. Choice, Control & Freedom of Referral
In alignment with the NDIS Code of Conduct and Practice Standards (Rights and Responsibilities), we guarantee:
1. Absolute Independence
Subscribing to the Steady Steps Newsletter, downloading checklists, or books carries zero obligation to sign an NDIS service agreement or engage Steady Guide for Support Coordination.
2. Freedom of Referral
When delivering Support Coordination, we are legally and ethically bound to present you with a broad range of independent service and product options across Toowoomba and nationally. We never prioritise Steady Guide resources over other suitable options. Your goals drive every referral.
3. No Coercion or Undue Influence
You are entirely free to unsubscribe from our newsletter and/or terminate our services, within the terms of the service agreement.
4. Privacy, Data Protection & System Segregation
We implement strict “Privacy by Design” protocols under Australian Privacy Principle 11 (APP 11 – Security) to isolate sensitive records:
📂 NDIS Participant Records
Stored securely in Astalty (encrypted support coordination software) and a dedicated, enterprise-grade Microsoft 365 environment hosted in Australian data centres (Sydney & Melbourne).
🛒 Marketing
Newsletter signups and Meta ad-tracking run on completely separate accounts and databases (FluentCRM). Participant data is never exposed to marketing tools.
- Zero Data Leakage: Sensitive health and funding data will never be uploaded, merged, or exposed to social media custom audiences, ad pixels, or marketing lists.
- AI Ethics & Safeguards: We do not use AI bots to write NDIS reports, process participant records, or make service decisions. Workspace data is strictly locked and excluded from AI training models.
5. Direct Marketing & Spam Act 2003 Compliance
Subscribing to the Steady Steps Newsletter constitutes express opt-in consent under APP 7 (Direct Marketing) and the Spam Act 2003:
- Monthly Updates: Educational email updates are sent on the 1st of each month with practical checklists and sector insights.
- No Secondary Sharing: We never sell, lease, or transfer email addresses to third parties.
- Instant Opt-Out: Every email includes a prominent 1-click Unsubscribe link. Unsubscribed addresses are securely deleted from our marketing database within 30 days.
6. Supported Decision-Making & Advocacy
In accordance with the NDIA Supported Decision-Making Policy, we recognise that people with disability have the right to make their own decisions with the support of their chosen networks:
- We warmly welcome Decision Supporters, family members, carers, advocates, or legally appointed Representatives (plan/correspondence nominees) in all service discussions.
- This disclosure document and our Privacy Policy are available in accessible, plain-English formats upon request.