Feedback and Complaints

A man in a wheelchair having a conversation with Jenny at a table during a meeting, with a sign that says 'Your feedback matters' on the table.
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Last Updated: 4 June 2026

At Steady Guide, I am committed to providing high-quality support coordination. I value your feedback—whether it’s a compliment, a suggestion for improvement, or a complaint. Your voice helps me grow and ensures I am meeting your needs effectively.

My Commitment to You

  • Safety: You have the right to speak up without fear. Raising a concern will never negatively impact the services you receive from me.

  • Respect: I will listen to you with empathy and treat your information with strict confidentiality.

  • Action: I aim to acknowledge all complaints within 1 business day and work toward a resolution within 21 days.

How to Share Your Feedback

You can provide feedback or lodge a formal complaint in the way that makes you feel most comfortable:

  • Online Form: Please fill out this form here.

  • Email: Send your thoughts to jenny@steadyguide.com.au.

  • Phone: Call me directly at 0424 766 144.

  • In Person: Request a meeting with me.

  • Anonymously: You are welcome to submit feedback without providing your name. Please note that if you remain anonymous, I may be limited in my ability to update you on the outcome.

My Process: What Happens Next?

  1. Acknowledge: I will confirm I have received your feedback.

  2. Review: I will look into the matter, which may involve speaking with you or relevant team members to understand the full picture.

  3. Resolve: I will work with you to find a solution (this may include an apology, a change in how I work, or a referral to another service).

  4. Improve: I use all feedback to update my internal policies and training.

If You Are Not Satisfied

If you feel I haven't resolved your concern, or if you prefer to speak to someone outside of Steady Guide, you can contact the NDIS Quality and Safeguards Commission. The Commission is an independent agency that handles complaints about NDIS providers.

  • Phone: 1800 035 544 (free call from landlines)

  • TTY: 133 677

  • Website:www.ndiscommission.gov.au

  • National Relay Service: Ask for 1800 035 544

Need an Advocate?

If you need help making a complaint, you can ask a family member, friend, or an independent advocate to support you. You can find an advocate using the Disability Advocacy Finder.