NDIS Section 100 Checklist: A Regional Carer Guide to Internal Reviews (Easy Read Edition)

A Legal Right

Section 100 is an important rule inside the official national NDIS legislation. This law gives participants and carers the legal right to challenge any funding decision.

Fresh Decision Process

The NDIS will perform a completely fresh review of your whole support plan. A new decision maker reviews all submitted evidence as if starting from scratch.

Support for Carers

Disability participants and family carers can submit this official review request together easily. You can ask for more funding when your current plan lacks necessary supports.

Step 1: Check the decision can be reviewed.

Access decisions, plan variations, plan approvals, high needs support status decisions can all be reviewed. Ministerial funding cuts can be challenged, but not directly reviewed.

Step 2: Find out why they built your plan the way they did.

List every item that was not funded in your plan and then find out why. Explain clearly why the original funding decision is wrong for your daily life.

Step 3: Lodge your request within three months.

It is always best to ring the NDIA on 1800 800 110 to tell them that you are requesting that someone else needs to review the decisions made in your plan. You can follow up with a written request later. Ask a trusted person or your support coordinator to help you fill it out if you need it.

Step 4: Ask your therapists to help.

Ask your therapists to describe your ability to do things in every day life in two ways. They need to describe your ability to do everyday things without help and assistive technology, and then describe your ability to do things with assistance and assistive technology. This will help the reviewer to understand your real needs.

Step 5: Send Form and Evidence

Send your completed application form and all new clinical reports to the NDIA. Always keep a full personal copy of every document for your records.

Step 6: Track Your Deadline

Count ninety days forward from the exact date you submitted your review form. Write this important final decision date clearly on your home or mobile calendar.

Step 7: Get Expert Support

Ask your Support Coordinator or independent disability advocate to help you with your application. Ask them to remind you when the deadline has passed, so that you can request a new review to be done by the Administrative Review Tribunal.

Professional Rigour

Founder Jenny Mathers holds a Psychology degree and has worked in the industry for the past five years. She also brings over forty years of personal lived carer experience to advocacy.

Capped Caseloads

Jenny strictly limits her total participant caseload to just twenty regional families. This commitment guarantees you direct responsive expert support without ever becoming a spreadsheet item.

People First

We always place human connections before bureaucratic rules and confusing paperwork systems. Our team respects your individual voice and values your unique lived family experiences.

Potential Focus

We focus relentlessly on your personal strengths and daily capacity building goals. Our guidance helps you build real skills rather than defining you by barriers.

Possibilities

We build creative local support solutions within regional thin markets across Queensland. Our team proudly advocates for families living across Toowoomba and the Western Downs.

⚖️ Section 100: The specific rule in NDIS law that allows you to request internal reviews.

📋 Section 9B: The official legal rule in NDIS law that defines who becomes a participant.

⏱️ Deemed Refusal: When the NDIA takes over ninety days, the law automatically counts it as no.

🆕 De Novo Review: A fresh review where a new decision maker evaluates all evidence from scratch.

🏛️ Administrative Review Tribunal (ART): An independent tribunal that reviews NDIS decisions if you disagree with internal reviews.